Frequently Asked Questions

We provide non-medical in-home care services including companionship, daily living assistance, meal preparation, and health support. Our services are customized to meet each individual's unique needs and preferences.

You can request a consultation through our contact form, call us directly at (860) 555-0123, or fill out our inquiry form on the contact page. We typically respond within 24 hours to schedule a time that works for you.

Hartford Elderly Services currently serves the greater Hartford area. Please contact us to confirm if we service your specific location. We're always looking to expand our service area.

All our caregivers undergo thorough background checks, reference verification, and health screenings. We verify their experience and provide ongoing professional training to ensure the highest standard of care and safety.

We require 24 hours notice for cancellations to allow us to adjust our caregiver schedule. For emergency cancellations, please contact us as soon as possible to discuss your situation and we'll work with you accordingly.

We can help you navigate various payment options and may be able to work with certain insurance plans and government programs. Please contact us to discuss your specific situation and we'll explore the best options for you.

Our caregivers are trained in basic first aid and CPR. In case of a medical emergency, we immediately contact emergency services and notify you. We maintain clear communication protocols for all situations to ensure your loved one's safety.

Absolutely! We create personalized care plans based on individual needs and preferences. Your care plan can be adjusted at any time as circumstances change, ensuring we always provide the support that's right for you.

Our process is simple: initial consultation, personalized care plan development, caregiver matching, and care begins. The entire process typically takes 1-2 weeks from your first inquiry to your caregiver's first visit.